Last updated: 1 October 2026
These terms govern your purchase and use of products sold on balkanpro.online by Balkan Programs, 234 Route de la Plaine, 73110 Détrier, France (“we”, “us”). By placing an order you accept them.
1. What we sell
We sell a self-study French language course, delivered as downloadable PDF lessons, and an optional email-based support add-on. No physical goods are shipped.
2. Orders and contract
Product pages are an invitation to buy, not an offer. The contract is formed when we send your order confirmation email. We may refuse or cancel an order where a product is listed at an obviously incorrect price, where payment is refused, or where we suspect fraud or licence abuse.
3. Prices and payment
- All prices are shown in euros (€) on the product page and at checkout.
- The price you see at checkout is the price you pay. Any applicable VAT is shown before you confirm.
- Payment is taken in full at the time of order through our payment providers. We do not store your card details.
4. Delivery
Your download link is issued automatically by email, normally within minutes of payment. See our Delivery page for details and what to do if it does not arrive.
5. Your licence to use the materials
When you buy a plan we grant you a personal, non-exclusive, non-transferable licence to use the course materials for your own learning, for the length of your plan.
You may: read the lessons on your own devices, and print a copy for your own use.
You may not: resell, rent, share, publish, upload or redistribute the materials; remove copyright notices; use them to teach paid classes or run a tutoring business; or share your download link or account with anyone else.
We may withdraw access without refund where these terms are seriously breached.
6. Plan length
Every plan contains the complete course. The plan length determines how long you keep access to your library, to updates, and to any extra material published during your period. Plans do not renew automatically and you will not be charged again unless you place a new order.
7. Support add-on
Premium Extended Support is an optional add-on providing email guidance and written corrections for the length of your plan. It does not include live lessons.
8. No guarantee of results or qualification
The course is designed to build practical French step by step, and most learners who study regularly make steady progress. Everyone learns at a different pace, and progress depends on how consistently you study. We do not guarantee any particular level, exam result or fluency. The course is self-study material and does not award an official certificate or qualification (such as DELF or DALF).
9. Availability
We aim to keep the site and downloads available at all times but cannot guarantee uninterrupted access. We may update or improve the course materials; updates are included for the length of your plan.
10. Liability
We are liable for foreseeable loss caused by our failure to meet these terms. We are not liable for indirect or unforeseeable loss. Nothing here excludes liability that cannot be excluded under French law, including the statutory guarantees owed to consumers.
11. Cancellation
Your rights and their limits for digital content are set out in full on our Refund Policy page.
12. Personal data
See our Privacy Policy.
13. Governing law and disputes
These terms are governed by French law. Consumers keep the protection of the mandatory rules of their country of residence and may bring proceedings in the courts of that country.
Please contact us first at support@balkanpro.online. If we cannot resolve the matter, you may refer it free of charge to a consumer mediator under Article L612-1 of the French Consumer Code — see our Legal Notice.
14. Changes
We may update these terms. The version in force when you place your order is the one that applies to that order.